Responsible for HN Collection team activities to converse cashback:
Daily execute “dunning profile” in OnGuard based on assigned customers, complete actions from “to do list” in Onguard to achieve monthly Collection target (main task): Email action Reminder Letter Phone call Call back Dispute Invoices
- Request
- Follow up list of key account customers, bad debt Invoices making sure that invoices and payments are on track.
- Collect cash from a part of customers in HCM and deposit into the Bank.
- Monitor and make sure list of existed and new customer contact points are updated if any change.
- Provide needs supported documents for payment
- Documents preparations which are mentioned in the contract or new request from customers for payment as monthly request
- Co.work with Service Planner and Billing team to get full set of documents (Service Docket- Báo Cáo Dịch Vụ, Service detail - Bảng Kê dịch vụ, Service Confirmation – Biên Bản Nghiệm Thu, QA report).
- Courier full set of documents to customer and monitor it
- Monitor bank transactions (payment received) and verify payment made for which Invoice number (before preparing Customer Ledger in Navision)
- Receive incoming disputed invoices from customers or other departments
- Other tasks assigned by line managers
Enhancing Excellent Service
- Study and improve OnGuard application
- Study Navision to understand more the behavior and actions when needed
Capability Development
- Share useful Microsoft Word/Excel Skills for team members
- Improving presentation when needed for team members
- Influent teammate with a creative and supportive spirit, re-creating best way of working
- Best advice giver for each team members
Staff Recruitment, Welfare & Development
- To assist in the Recruitment, Training and Career Development of team members.
Other requested tasks from Line Manager
Requirements
Education & Training requirements
Graduated from College/University with major in Finance/Accounting
Experience requirements
Have 1-2 working years’ experience in the same position.
Required Skills & Technique
- Good interpersonal skills and Customer service orientation
- Strong analytical and problem solving skills.
- Good command of English
- Good at computing skills and Familiar with accounting software
- Be hard working, careful & patient person
- Proactive approach, willing to support the team and working together.
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